Support Center
How Can We Help?
Contact Us
For personalized support, reach out to our team directly:
Email: support@getfridgeai.comWe typically respond within 24 hours on business days.
Frequently Asked Questions
App not scanning photos correctly?
Make sure you have good lighting and that ingredients are clearly visible. Try taking photos from different angles. If issues persist, ensure you have the latest app version installed.
Recipes don't match your dietary preferences?
Go to your app settings and update your dietary preferences. Our AI will then tailor recipes to your specific needs (vegan, keto, gluten-free, etc.).
App crashes or won't open?
Try restarting your device first. If that doesn't work, reinstall the app from the App Store. Your subscription and account data will be preserved.
Subscription not showing as active?
Check your App Store subscription status. Sometimes there's a delay between purchase and activation. If the issue persists, contact us with your receipt.
Billing & Subscription Help
How do I cancel my subscription?
You can cancel anytime through your App Store settings. Go to Settings → Apple ID → Subscriptions → Fridge AI and select "Cancel Subscription."
Can I get a refund?
Refunds are handled by Apple through their standard refund process. Contact Apple Support with your purchase details for refund requests.
Why was I charged twice?
Check your Apple ID subscription history to see all charges. If you see duplicate charges, contact Apple Support first, then reach out to us if needed.
Bug Reports
Found a bug? Help us improve by reporting it. Include:
- What you were doing when the bug occurred
- Steps to reproduce the issue
- Device type and iOS version
- Screenshots if possible
Feature Requests
Have an idea for improving Fridge AI? We'd love to hear it!
Suggest a Feature